“Soft” skills, otherwise known as emotional intelligence, may make a difference between an employee who can do the job and one who does it well. Soft skills include: leadership, written and verbal communication, problem solving, motivation, interpersonal skills and creativity. Soft skills are transferable to any position; they do not rely on technical abilities. They are not skills typically taught in classrooms. (Although some business school programs are incorporating training in emotional intelligence to give their students a competitive edge.)

Take a look at this soft skills (emotional IQ) test that you can take on line to get a sense of how your skills rate.

Some recruiters believe that soft skills make the difference between the candidate who is hired and the second choice applicant. Employers today seek flexibility, teamwork and integrity. They realize that someone who communicates well and has a strong work ethic makes a good employee. As a result, incorporating these skills on your resume may make the difference between getting an interview and getting passed over.

The key is to incorporate soft skills with specifics that SHOW your abilities. For example:

Before:
Excellent oral and written communication skills.

After:
Wrote and presented successful training sessions to 200 telephone operators, resulting in measurable gains in company’s ordering efficiency.

The first bullet begs the question: Prove it! The “after” bullet leaves no room for doubt: This applicant can communicate verbally (in front of a group) and in writing.

Selected Soft Skills List

approachable
business acumen
charisma
communication
composure
conflict management
creativity
crisis management
critical thinking
decision making
dedication
empathy
energetic
ethical
flexibility
hard working
honesty
humor
ideas
initiative
inspire others
instincts
integrity
interpersonal skills
leadership
listening
management
morale building
motivational
multicultural sensitivity
multi-task
organizational
passionate
personality
planning
poise
problem solving
professional
public speaking
reasoning
research
respect for others
self confident
self-motivated
sensitivity
supervisory
take constructive criticism
team building
team leadership
team player
time management
verbal
visionary
work well under pressure
writing

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