Keppie Careers

Social media speaker, social media consultant, job search coach

7 tips to help you become a better ACTIVE listener

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I can’t talk enough about how important it is to be a good listener if you want to succeed in your job hunt. Earlier this week, I shared tips to help improve your listing skills. Today, some additional thoughts and advice!

I have written about how to stand out in a sea of sameness.  Instead of focusing on YOU – what you want, what you offer – start listening. Ask questions. Be the candidate who connects on an emotional level with your audience. There’s nothing that people like better than someone who seems interested in THEM – it’s human nature. Be the one who listens first and answers based on what you learn. You may be surprised by how well this technique works!

Being an active listener is just that – a process that involves your participation. On the surface, listening is something you do without thinking. In reality, to be a good listener, you need to work at it.

, who writes for the About.com Guide offered these tips to help become an active listener.

  1. Listen for verbal clues.
  2. Watch for nonverbal clues. “ Eyebrows, hands, pauses, eyes” – these note when a person makes an important point.
  3. Be mindful of your own reactions. Nod or smile, but try to avoid physically reacting to a negative comment. Fleming notes,  “As long as you’re managing your reactions, you’re still listening.”
  4. Avoid making predictions. Don’t assume what the person will say next, as it usually means you will stop listening.
  5. Focus on the words, not the person. Don’t focus on what the person wears or ugly hairstyle!
  6. Don’t get caught up on one detail. It is easy to get distracted, but you don’t want to miss the next important point.
  7. Don’t let your mind wander. Your “to do” list can wait. Push non-related thoughts from your mind to focus on the conversation.

Don’t miss the rest of my series about the five networking fundamentals to help you land a job. Review the pieces about the keys to researching your networking targets, how to ask good questions and six ways to improve your listening skills.

Once you have a chance to think about updating your skills, take  this quiz to evaluate your general listening skills.

Please share your ideas and comments about good listening in the comments!

photo by vickisnature

6 ways to improve your listening skills

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This is the fourth in my series about the five networking fundamentals to help you land a job. Don’t miss the pieces about the keys to researching your networking targets and how to ask good questions. Today’s installment is about being interested in the replies, which is mainly about being a good listener.

Good listening is fundamentally important for job seekers and all careerists. I’ve written about this and cannot say it enough.

It is so easy to be distracted. The buzzing (or ringing) phone in your pocket, the online ad that is dashing across your screen while you are typing an email, Tweetdeck notifying you of direct messages, the “to dos” running through your head while speaking to someone…This list is never ending. Being distracted is easy.

Need help articulating what you offer? Check out my new book:
100 Conversations for Career Success

Re-learning how to focus and concentrate is important, because good listeners have more opportunities to succeed at networking, in interviews and on the job. I can’t tell you how often I have interviewed a candidate, asked a question and gotten an answer that has nothing to do with what I wanted to know. Clearly, the person was not practicing active listening!

What can you do to improve your skills in this area?

JobsDB.com has some useful tips (bold from them, commentary is my own):

  1. Learn to listen by using lots of eye contact. It is harder to be distracted if you are really focusing on the speaker.
  2. Be slow to speak. Don’t interrupt.
  3. Be Attentive. Sit still and nod your head. Make sure your body language shows your interest. Lean in and keep your body turned directly to the other person.
  4. Show Gratitude.
    Thanking someone for a specific piece of advice or information clearly shows that you were listening and paying attention. Plus, people love to be thanked…It really helps form a connection that could result in more opportunities to share and learn.
  5. Stay in Tune.
    “If you find that your attention span is small, actively repeat what is being said to you as the speaker is speaking.” It’s rude to let your mind wander when someone is talking. If you are not interested in the conversation, change the subject or excuse yourself. Don’t give yourself permission to ignore what is going on in the discussion at hand.

Dawn Rosenber McKay, who writes for About.com, adds another great point: “Repeat instructions and ask appropriate questions when the speaker has finished.” This is a great tip to help maintain focus.

Stay tuned for more ideas to improve your listening skills…In the meantime, feel free to share your ideas and stories about good listening!

Photo by Beverly & Pack

How to research your way to a networking contact

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Is it socially acceptable to go up to random people on the street and invite them to coffee? Typically, no. You need to have a reason to meet, and it is up to you to come up with the reason before you do the inviting!

Research is a key factor for successful networking. I like to tell my clients, “Don’t look for a job, look for a company.” Similarly,  networkers should not first try to identify a list of people to meet, but rather identify organizations to infiltrate.

How to begin? Easy!

Think about geography. It’s always easier to connect in person with people who are local. Plus, are you willing to relocate for a job? If not, clearly, the organizations in your area will be your targets. Use all available resources to identify organizations of interest in your area. Don’t forget word-of-mouth resources, newspapers, information online and business journals.

Julie Abraham had some great ideas posted on Career Rocketeer to help job seekers:

“Research these companies by looking at their website to understand their mission and values. Use Hoovers or Yahoo finance or some other library database (like Mergent) to look up financials (if public company), read the most recent annual 10-K report (if public company) to understand their strategy and vision, check their website for PR articles and look up articles on Proquest or some other database at the library.

This should give you a good understanding of the companies strengths and weaknesses so you can ask intelligent questions when you speak with an officer of the company. Set-up Google alerts on these companies so you can read any breaking news. Search them on Twitter and other social media sites to understand their social media presence.”

Once you have identified several organizations, begin to tap your way into them. Leverage your LinkedIn connections and search other social networks (Twitter is my favorite) to determine logical connections. Now, it is time to contact people.

Every time I talk to clients about informational interviews, I always emphasize the importance of approaching contacts NOT as a job seeker, but as someone who is simply gathering information. If you can convince yourself AND the person you want to meet that you don’t expect the meeting to result in a job, you are much more likely to be successful securing appointments.

Let’s face it, if you approach as a job seeker, (“I am looking for an opportunity working in _____, and I would like to talk to you about positions at your organization.”), your contact will not want to speak to you unless he or she actually has an opportunity in mind. No one wants to disappoint another person, so if your target contact has no job in sight, he or she is likely to suggest that you send your resume to HR.

That tact will not help you get your foot in the door, and does not connect you one-on-one to a potential ally. So, be polite, but persistent. Insist that you are gathering information, “not expecting a specific opportunity as a result of our meeting,” and push to talk to contacts in person. If your targeted contact is not interested, ask for a referral. (“I appreciate that you are too busy to meet. Is there someone else in your department who might be able to speak with me?)

The fact is, most people love to talk about themselves, and few of us have a willing audience for our stories! Ask yourself, if someone called you and  requested that you share your story and information about your organization (assuming you weren’t working with classified information), what would you say? I would bet that most of you would be willing to help.

Stay tuned for information about what to ask once you land the meeting!

If you’re ready to hire someone to help you move ahead with your plans, contact me to find out how you can boost your job search – both online and off line. Check out my new book, Social Networking for Career Success, to learn how to use Branchout and other social networking tools to your advantage!

photo by BW Jones

Five networking fundamentals to land a job

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If I had a dollar for every job seeker who told me he or she was “networking ’til they were blue in the face,” but had made no progress in the job hunt, I could take a very nice vacation!

The fact is, many people think they are networking, but all they are doing is telling everyone they know that they are looking for a job. That is not networking. That is telling everyone you know that you are looking for a job. (Let’s ignore the questionable grammar there – you know what I mean.)

In fact, I volunteered recently at a non-profit job fair. I was waiting to have a word with the organizer, but one of the job seekers was speaking to her. He introduced himself and said, “I’d love to talk to someone in your organization about sales, as that is my specialty.” I watched the organizer…She looked like she wasn’t sure what to say or how to respond. The request was so broad and non-specific. I could hear her thinking, “What does he want from me?” (Or, at least that is what I imagine she was thinking!)

I know what I was thinking – “That is NOT a way to ask for a networking meeting or informational interview.”

In a conversation with a client recently, we discussed networking. He considers himself introverted and wonders if in-person networking is for him. My advice to introverted job seekers is the same as it is for my extroverted clients. To successfully network, you need to do five things:

  1. Research
  2. Ask questions
  3. Be interested in the replies
  4. Have a story
  5. Follow up

Stay tuned for more details and how to successfully leverage these steps for your networking enjoyment!

photo by Light Play

What pretzels have to do with your job search (or) why job seekers should focus on helping others

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Today, I was at Target. This is nothing all that unusual, to tell the truth. This morning, I was looking for individually wrapped snack packages. Perusing the aisle, I stopped in front of a man and his boxes. It seemed that they were right where my targeted snacks would be. He was stocking the shelves and quickly moved his boxes so I could find what I wanted.

No, it wasn’t there. So, I asked him if he knew where to find them. He explained that he was the “Frito-Lay guy,” and gestured to his array of chips and snacks on the shelf on the opposite side. “Hmmm…,” I said, looking at the chips – none individually wrapped. “Thanks, but I was really looking for something in small packages.” He stopped what he was doing, stood up and walked down the lane, noting that what I wanted was probably there. I was impressed that he was being so helpful, especially since I wasn’t looking for “his” stuff.

I thanked him, picked out some snacks, and then remembered that I needed pretzels! Usually, I find what is on sale. Today, there was no question that I was going to choose Frito-Lay snacks. (Sometimes, there is more to your choice than price!) Laughing, I told the man that he had sold three bags of his pretzels by helping me find his competitors’ treats! I have a feeling that I’ll remember my little encounter with the Frito-Lay man whenever I am looking for snacks. Will I always choose that brand? Maybe not, but this story will most likely cross my mind every time.

Turning back down the lane, I said to myself, “I guess I know what I am blogging about today!”

If you are a regular reader, you already know the career connection…If you are looking for a job, have you considered focusing more on how you can help other people? Small acts of kindness not only help you engage and connect with your community (whether it is online or in person), they also may remind you of your valuable skills that you can use to impact others.

I’ve written about the value of volunteering during a job search, but just reaching out to your immediate community and making an effort to extend yourself and help people who ask (or even those who do not ask) can have a real impact. You never know what might result from focusing part of your job-search strategy on helping other people.

What do you think? Has helping other people helped you in your job search? Do you think making an effort to think more of others has the potential to improve your mood – and maybe your prospects? Share your ideas in the comments!